FAQ
Got questions
FAQs
Everything we get asked most. If your question isn't here, reach out and a real person will answer.
Orders & Shipping
How long until my order ships?
As soon as you click buy, we get to work. Give us 5-7 business days to process and ship your order. Weather and national holidays can cause delays. The estimated delivery time shown at checkout is the earliest possible date, so your order may arrive after it.
Who do you ship with?
All orders ship through the United States Postal Service (USPS).
Where do you ship to?
We ship within the United States and to Canada. If you run into a shipping issue at checkout, email howdy@buckthestigma.co or DM us on Instagram @buck.thestigma and we'll do everything we can to help.
Can I track my order?
Yes. Once your order ships you'll get a tracking number so you can follow your package the whole way.
My package is missing. What now?
If it's been 5 business days and you still can't locate your order, email howdy@buckthestigma.co with your order number, full name and shipping address.
We aren't liable for lost packages, but we want you to get your order. Reach out and we'll help you find a fix.
Can I change or cancel my order?
Contact us at howdy@buckthestigma.co or DM @buck.thestigma as soon as you can and we'll do our best. We can't guarantee any adjustments after a purchase goes through.
Sizing & Care
How do your pieces fit?
Everything runs true to size, though fits vary by piece. Read the product description before ordering, and follow @buck.thestigma on Instagram for fit guides.
How should I wash my Buck the Stigma pieces?
Care instructions live on each product page. As a general rule: machine wash cold, alone the first time, and lay flat to dry. It's worth the wait.
Skip acid-based chemicals and chemical sprays, and use a gentler detergent to keep your pieces looking new longer.
Will you restock a sold-out item?
We're always working on the next restock. If you're eyeing something specific, follow us on Instagram @buck.thestigma for restock and new launch announcements.
Returns & Exchanges
What is your return policy?
We have a 14-day return policy. You have 14 days from receiving your item to request a return. Items must be unworn, unused, in original packaging and in the same condition you received them, and you'll need the packing slip with your original order number.
To start a return, email howdy@buckthestigma.co.
How do exchanges work?
The fastest way to get what you want is to return the item you have and place a separate order for the new one once the return is accepted.
My item arrived damaged or wrong.
Inspect your order as soon as it arrives and contact us right away if anything is defective, damaged, or not what you ordered, so we can evaluate it and make it right.
Payment
What payment methods do you accept?
Major credit cards including Visa, Mastercard and American Express, plus Afterpay.
Is checkout secure?
Yes. Checkout is powered by Shopify and every payment gateway we use meets PCI-DSS standards set by the PCI Security Standards Council, a joint effort of Visa, Mastercard, American Express and Discover. Payment processing and customer information stay encrypted end to end.
Full shipping & returns policy
Processing times, delivery windows, the 14-day return window and refund timelines, all in one place.
Still stuck? Email howdy@buckthestigma.co or DM us on Instagram @buck.thestigma.
